FAQs

When can I expect my refund?

On same day cancellations (cancellation done on the day of booking), we do not collect funds for the Airline portion. Any charges that you see pending is put “on hold” for verification purposes. These funds won’t reflect as “refund” rather, they will return to your available credit. Depending on your banking institution processes, this process can take from anywhere between 3 to 7 business days. The important thing to note is that some credit card companies can hold authorizations pending for up to 30 days.

If rules of the airline permit you to cancel the day after booking them, funds of the Airline portion will take anywhere between 7 to 14 business to refund. In any case, it will depend on the airline as well as your bank’s policies. It is important to note that sometimes the refund will be posted before processing the charge, or it won’t be visible on your updated bank statement. You can directly contact your bank to know whether the refund was received or not.


I did not request a refund, why am I being sent an email stating that I have received one?

Don’t be alarmed. These refunds are usually for seat allotment requests that couldn’t be completed by the respective airline, or if during a routine quality check we detected additional savings on the fare before booking your ticket. This refund in no way affects your airline ticket purchase.


Why do I have multiple charges on my credit card from Airlines Reservation?

When multiple airlines or passengers are booked in a single reservation, the charges appear individually (each ticket is processed separately) thus, resulting in multiple charges on your credit card. Additionally, any taxes, service fees and fees charged for additional services may also reflect as separate charges with Airlines Reservation’s description on your credit card. When summed up together, these charges should reflect the grand total amount you were quoted.


Why do I have duplicate charges for the same trip on my credit card?

In the rarest of rare cases, if you see duplicate charges for the same trip on your credit card, contact our billing team at xxxx-xxx-xxx or get in touch with your credit card company.


Why was I charged more than quoted?

You have to confirm with your banking institution whether these charges have been posted or are pending. During reservation a “pending charge” is levied on your account for the complete amount. The banking institution/credit card company puts a hold on the amount until the transaction is either posted or cleared.

On a successful transaction, the charges will usually post to the account in a matter of 2 to 3 business days, during which, the money will be deducted from your account releasing the “hold”.

Often pending hold is reflected in the account even after the charges are posted. You need to give it some time as individual banks and credit card companies have their own fixed periods to release all pending transactions. Having said that, the initial quote given to you may or may not include insurance, seat charges or any other additional service request charges. These costs are charged at the time they are selected and will increase your trip cost.


What are the credit card transaction and currency conversion fees?

All prices displayed and quoted are in U.S dollars (USD) unless otherwise specified. If in case you are using a non-U.S credit card, you should contact your bank for information on currency conversion charges. A small fee might be applied by non U.S credit cards to process purchase made in USD.


The billing address for my credit card is outside the U.S. or Canada. Can I book with you?

Absolutely, yes you can book your tickets with us. We currently book tickets for people with billing addresses across 98 countries worldwide. When you add your credit card details for payment, make sure you select “other countries” and choose from a dropdown menu of listed countries. If in the rare case that your country is not listed you can call our customer support team right away. Our polite and professional agents would then recommend any alternative payment option, if available.


Why have I not received my refund?

Any requests placed for refund after 12 hours of purchasing the ticket is at the sole discretion of the airline. If the airline approves the refund, expect the amount to reflect within 2-3 billing statement cycles. In rarest of rare cases, the refunds may take even longer than expected originally.


What are your cancellation fees?

As discussed in previous questions, all airline tickets are completely non-refundable unless stated otherwise. In case the airline accepts cancellations and refunds in credits to be used for future reservation, we charge a minimal amount of $50. This fee is mandatory and non-refundable in case of placing cancellation request. The credit that you get from airlines on cancelling your existing booking only remains valid for a very limited period of time. You may contact our customer support team to know more about how and when you can use the credit to book another flight ticket.


How do I obtain a receipt for my travel reservation?

You will automatically receive an e-mail confirming your flight ticket booking. This ticket will include the total cost as well as the itinerary cost. Immediately after, another email is sent with your e-ticket information. You can also call our customer support team in case there is any problem in receiving your ticket after booking.


I have a duplicate reservation when I only wanted one. What can I do?

Any changes to your booking have to be done manually by contacting our customer support team.


How do I obtain a breakdown of the taxes on my reservation?

Given how complex the fare break-up is, we strongly advise you to contact the airline directly if you need an individual breakdown of all charges including arrival and departure charges, fuel surcharges etc.